The Ontario Fabricare Association (OFA) was created in 1949 to represent professional dry cleaners who wished to improve the fabric care industry in Ontario. The OFA sets standards for its members in management practices, ethical conduct, professional personnel training, product knowledge, education and proper operating procedures. As an advocacy group, the OFA represents all dry cleaners in Ontario to both the federal and provincial governments in matters such as environmental regulations, operating practices and other industry related issues. All OFA members are Certified Environmental Cleaners.

TEL: 416-255-2384 FAX: 416-253-6571
TOLL FREE: 1-877-OFA-4579

What to do if your garment is damaged or lost.

For Estimates on Dry Cleaning or clothing loss Claims visit http://www.claimspages.com/tools/depreciation/index.asp

Shirts may be one of the most common items that a dry cleaner sees, but that doesn’t mean that all shirts are created equal. Indeed, with more tailored styles and new fabrics and fabric blends, shirts continue to pose a variety of challenges both for home cleaning and dry cleaning.


Check buttonholes to see that they are finished well.
Look for even stitching around the edges of the collar.
Make shure that the points of the collar rest on the shirt when worn.
Examine buttons for quality and consistency in size. Better quality buttons like mother of pearl mean fewer problems with breakage or chipping. Buttons should not be brittle which would lead to cracking, shearing or chipping. Plastic buttons are more durable but tend to be of lower quality. Check to see that extra buttons come with the shirt.
Look for collars without excess materials underneath. This feature makes the shirt difficult to press, will cause fading and make the fabric shiny. Most cleaners will charge extra to hand press this type of garment.


Allow antiperspirant to dry before putting on your shirt. Or use clear antiperspirant.
By wearing your shirts only once and then cleaning them you will reduce perspiration stains or weakening of the fibers.
Be sure to read the care labels and follow the care instructions described.
In case of spills and stains, always blot up excess fluid, never rub and consult a dry cleaner as soon as possible.
Always point out any stains to your dry cleaner when you bring them in for cleaning.


The average life expectancy of a shirt is between 35 to 50 washings, which is about 2 years.
Some manufacturers use fiber-reactive dyes, which can cause pinstripes to disappear during laundering.
Some cotton-polyester wrinkle-free shirts use adhesives in the collars and cuffs. During dry cleaning, these adhesives can soften, causing stiffness and staining.
Interfacings in collars can shrink, resulting in a puckered look.
Adhesive used to fuse interfacing in collars and cuffs can soften during pressing, making these areas look shiny or mottled, or causing stiffness and staining.

For more information visit the OFA web site at www.fabricare.org


Care labels enable your dry cleaner to properly clean and finish your garment. It is important for consumers to realize that care labels are not required by law in Canada. The Canadian Care Labelling Program is a voluntary system of providing garment care instructions through the use of simple symbols.
Although the program is voluntary, most reputable garment manufacturers
Will include care labels on their clothing. * But be aware that if you purchase an item without a care label the manufacturer has no liability for any damage that may occur when cleaning.
The Ontario Fabricare Association (OFA) recommends that consumers only purchase garments that have care labels attached.
When manufacturers use the Care Labelling System they must:
Ensure that the label is capable of withstanding the recommended care procedures and remains legible and firmly attached for at lest ten cleanings or throughout the life of the garment.
Indicate at least one method of garment care, but they may, if they choose, provide additional care instructions.
Be sure that the care procedure described works for all areas of the garment including trim, lace, buttons, beads, etc.
*Canada’s Textile Labelling Act, subsection 5(1)
“No dealer shall apply to a consumer textile article a label, or sell, import into Canada or advertise a consumer textile article that has applied to it a label containing any false or misleading representation that relates to or may be reasonably be regarded as relating to the article.”


The Canadian Care Labelling Program uses five basic symbols in three different colors. The colors of a traffic light, red, yellow and green, are used to signify the same ideas: red for “stop”, yellow for “use caution”, and green for “go”.

represents washing.

Is the symbol for bleaching.

Represents drying.

Is the pressing or ironing symbol

Is the dry cleaning symbol.

Any symbol with a red cross through it is telling you to “stop” –using that method of cleaning will ruin your garment.


Different garments will need to be washed and ironed at different temperatures. It’s important for the consumer to understand that only you dry cleaner can provide all of the temperature settings required for washing and ironing.
Washing temperatures are always indicated in Celsius, usually within the washing machine symbol on the care label.
There are four maximum washing temperatures that are used, 30o C, 40o C, 50o C and 70o C.
Ironing temperatures in Celsius degrees, or with dots.
The dot symbols indicate:
One dot means 110o C, two dots mean 150o C, dots mean 200o C.


Always check for a care label before purchasing.
Keep the care label intact so that you or your dry cleaner will know the manufacturers recommended care instructions.
If you follow the care instructions and your garment is damaged you should take it back to the retailer. If the retailer is unwilling to help you resolve the problem, contact the garment manufacturer.
When a manufacturer is not willing rectify a problem with a garment, you can contact Industry Canada’s Competition Bureau. Your call will provide them with important information and could result in further investigation. Check the blue pages for the regional office nearest you or visit their internet site at www.competition.ic.gc.ca.
For more information, contact your local Ontario Fabricare Association member dry cleaner. For a list of these dry cleaners near you visit the OFA web site at www.fabricare.org – search OFA members.
Click here to add text.
Select your item category, and item and enter age with approximate value to replace.  The fair depreciated value will be given by the calculator taking into account the life expectancy and value of the type of garment according to insurance and fabricare associations.